Guest Services
What does hospitality mean to Christians? Speaking biblically, hospitality is treating strangers and friends alike. It is welcoming one another into our homes and lives. Hospitality is a sacred duty.
– Matthew 24:34-46
Hospitality is best shown when you go above and beyond what is normally required. It makes the guest feel more welcome and entertained.
Brown Baptist Guest Services Division
Denise W. Greene, Director
901-834-0001
The Frontline
(Parking Lot) Squad
Duties and Responsibilities
- Contact Lead: Dennis Crutchfield,
- Support Leads: Danny Trezvant & Johnnie Fant
- Call Team Members and Recruit Volunteers.
- Schedule teams to serve and wear uniformed attire.
- Provide instructions and supervision to volunteers.
- Maintain parking lot logistics, traffic control and overall safety.
- Identify emergencies or incidents and seek assistance
Greeters
Duties and Responsibilities
- Contact Leads: Vivian Collins and Charletta Hutchins
- Contact Team Members via phone, email, text.
- Schedule team to serve
- Greet guest and members as they enter building from parking lot.
- Maintain hallway and foyer logistics; maintain order and provide direction to sanctuary door, restrooms, and guest services desk.
- Distribute handouts, programs, etc.
- Communicate with Ushers as to those entering sanctuary doors and quantity.
- Maintain watch at each sanctuary door and foyer.
Ushers
Duties and Responsibilities
- Contact Leads: Vicki Fox and Mildred Mosley
- Contact Team Members via phone, email, text.
- Schedule team to serve
- Greet guest and members as they enter the sanctuary.
- Maintain sanctuary floor logistics; seat arriving members and guest; maintain order and provide requested items per members/guests.
- Distribute handouts, programs, offering envelope, etc. as needed.
- Maintain watch at each sanctuary door on floor, risers, pulpit, and choir loft.
- Assist with exiting traffic flow.
House Team
Duties and Responsibilities
- Contact Lead: Miranda Clark
- Contact Team Members via phone, email, text.
- Schedule team to serve
- Host any special guest plus their family and /or friends. Provide private personal space and nutrition; maintain guest suite.
- Work closely with Ushers and Greeters
- Greet guest as they proceed to the front of sanctuary.
- Maintain front of house sanctuary floor logistics; seat arriving members and guest; maintain order and provide requested items per members/guests.
- Assist with traffic flow.
Condolence Ministry
Duties and Responsibilities
- Contact Lead: Annie Childress & Dee Bonds
- Contact Team Members via phone, email, text.
- Schedule team to serve for funerals and other death and dying events, conferences, etc.
- Work closely with Ushers and Greeters
- Provide spiritual support and comfort to bereaved congregants and members of our extended church family
- Provide compassionate care with sensitivity and grace.
Ambassadors
Duties and Responsibilities
- Contact Lead: Denise Greene
- Contact Team Members via phone, email, text.
- Schedule team to serve
- Provide concierge services as required per guest and/or member at Desk Service Counters. Serve as a communications HUB.
- Work closely with Ushers and Greeters to identify “first time” visitors and lead them to the Guest Services Desk.
- Maintain desk logistics and maintain sanitized work environment while providing service and solutions to guests.
- Obtain “first time” visitor’s contact info; complete guest connection card; enter data into Ipad and distribute special gift bag.
- Assist with sell of BMBC merchandise, etc; utilize POS and print receipt for customer.
- Maintain a professional demeanor, smile, and serve while going the extra mile to assist guests and members.